Troubleshooting

Find solutions to some of the most common issues with your machine.

Filter By Category:
  • Console resets or has an erratic readout during a workout.

    Weak Batteries

    • Batteries in the console may be weak (non-programmable models that do not plug into wall outlet).
    • Replace the batteries in console with fresh batteries.

    Console Connection

    1. If necessary, unplug the elliptical from wall outlet. Wait 60 seconds.
    2. Remove the four screws that hold the console on the mast.
    3. Verify that the console’s wiring connection points are securely connected and not loose.

    CORRECTIVE ACTION: Secure connections. If unable to secure connections, contact the retailer where you purchased the elliptical.

    Reassemble the console, plug in the elliptical if necessary and check issue.

    If these steps do not resolve problem, contact the retailer where you purchased the elliptical.

  • Elliptical is making a noise.

    Check Noises/Clicking

    For noise troubleshooting, please watch this video.

    Check the wheels on the elliptical pedal arms to see if they are making contact with the end caps on the guide rails. Fully extend guide rails to out-most position.

    CORRECTIVE ACTION: Fully extend guide rails to out-most position.

    Check for lack of lubrication on guide rails and roller wheels.

    CORRECTIVE ACTION: Using a Teflon based spray, lubricate the wheels and rails of the elliptical.

    Check for misalignment of the pedal arms or guide rails.

    CORRECTIVE ACTION: If pedal arms or guide rails are misaligned, go back though assembly steps as shown in your owner’s manual. If this does not correct the problem, contact the retailer where you purchased the elliptical.

    Check that the elliptical trainer is properly leveled.

    CORRECTIVE ACTION: Properly level machine according to the instructions in your owner’s manual. Double-check assembly steps.

    CORRECTIVE ACTION: Review assembly guide and verify that everything was done properly.

    If these steps do not correct the problem, contact the retailer where you purchased the elliptical.

  • Heart rate is erratic or heart rate function is not working.

    Improper Grip

    • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
    • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
    • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 10-20 seconds at a time for an accurate reading.
    • Static electricity can damage the heart rate receiver and/or grips and can cause either an “HR” or no reading at all.
    • Remove the console and verify that the heart rate cables are attached properly, making sure that the cables are securely inserted into the console.
    • View troubleshooting chart for more details.

    CORRECTIVE ACTION: If these options do not resolve heart rate issues, contact the retailer where you purchased the elliptical.

  • No resistance change or erratic or continuous resistance change. Resistance is too hard or too weak.

    Tension Cable

    The tension cable is not connected to the brake or has failed. Contact the retailer where you purchased the exercise bike.

    Power Supply

    Failed or improper power supply is the cause. Verify the power supply and make sure that the adapter is the correct voltage. Voltage information for you unit can be found in the Assembly section of your owner’s manual under Parts Included.

    CORRECTIVE ACTION: If resistance still does not function properly, contact the retailer where you purchased the exercise bike.

  • Wireless chest strap: heart rate is erratic or is not functioning properly.

    Interference

    Electromagnetic interference may be occurring. Check immediate area for causes of interference: florescent lighting, electric dog fences, large electric motors, etc.

    CORRECTIVE ACTION: If the wireless heart rate monitor still does not function properly, contact the retailer where you purchased the elliptical.

Top